- Is there a recurring charge?
- This is a one-time credit top-up, with no subscription or auto-renewal. Credits are valid for 365 days and shared by Video and Image.
- How do reservations and final charges differ?
- Review the quote for your inputs and settings before submission. Credits are reserved, then settled against task usage; unused credits are returned. Example counts do not apply to every model or setting.
- What if a generation fails or remains pending?
- Confirmed failed tasks release reserved credits. For processing or review states, check My creations before resubmitting and provide the task ID when contacting support. Credit returns and top-up refunds are separate; top-up refunds follow the Terms.
- Balance unchanged after payment?
- Refresh the balance and check your order status before paying again. If credits are still missing, contact support with the order ID. Do not send card details or verification codes.